General Terms and Conditions

1. INTRODUCTORY PROVISIONS

1.1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the mutual rights and obligations of the contracting parties related to

1.1.1. the provision of services – in particular consulting services, personal assistance services, intermediary services, information services, and other related services;

1.1.2. the provision of digital content – in particular PDF files, e-books, maps, manuals, guides, links, etc.;

(hereinafter collectively referred to as the "product" or "products"),

which take place via the web interface

www.carecomfortservices.com (hereinafter referred to as the "web interface" or simply the "website"), which is operated by the seller listed below.

1.2. The seller, service provider, and digital content provider (hereinafter referred to as the "seller") is:

Care and Comfort Services, s.r.o.,
ID No.: 23174811,
registered office: Jánský vršek 323/13, Malá Strana, 118 00 Prague 1, Czech Republic
registered in the Commercial Register maintained by the Municipal Court in Prague,
file no. C 422695.

1.3. The buyer is a person who places an order via the web interface and concludes a contract with the seller for the provision of services and/or a contract for the provision of digital content (hereinafter referred to as the "buyer").

1.4. A consumer is a person who, when concluding and performing a contract, is not acting within the scope of their commercial or other business activities (hereinafter referred to as the "consumer").

1.5. The provision of services is based on a contract for the provision of services concluded between the seller as the provider and the buyer as the recipient of the service (hereinafter referred to as the "contract for the provision of services"). The content of the contract for the provision of services is the seller's obligation to provide the buyer with the service and the buyer's obligation to pay the price of the service. The service agreement consists of the buyer's order, confirmation pursuant to Article 2 of the GTC, and these GTC. It is concluded in Czech, English, or another language, the seller archives it in electronic form, and it is not accessible to the buyer (for the buyer, information on the concluded service agreement will be contained in particular in the confirmation of the concluded agreement).

1.6. The services provided by the seller include, in particular, consulting services, personal assistance services, intermediary services, information services, and other related services. Information on the specification of specific services, including their content and scope, is available to the buyer via the web interface.

1.7. The intermediary services provided by the seller to the buyer consist of mediating the opportunity to conclude a contract with third parties other than the seller. The seller is not liable for whether the buyer takes advantage of this opportunity. The seller is not liable for whether a third party concludes such a contract with the buyer on the basis of the mediation of the opportunity to conclude a contract by the seller. The seller is not a provider of any additional services or other performance arising from the contract, the opportunity to conclude which was mediated for the buyer. The seller is not liable for the quality of services or other performance arising from the contract, the opportunity to conclude which it has mediated for the buyer.

1.8. The provision of digital content is based on a contract for the provision of digital content concluded between the seller and the buyer (hereinafter referred to as the "contract for the provision of digital content"). The content of the contract for the provision of digital content is the seller's obligation to make digital content available to the buyer for their own use and the buyer's obligation to pay the price of the digital content. The digital content provision agreement consists of the buyer's order, confirmation pursuant to Article 2 of the GTC, and these GTC. It is concluded in Czech, English, or another language, the seller archives it in electronic form, and it is not accessible to the buyer (for the buyer, information on the concluded digital content provision agreement will be contained in particular in the confirmation of the concluded agreement).

1.9. If only the term "contract" is used in the GTC, it means both the contract for the provision of services and the contract for the provision of digital content.

1.10. If the seller and buyer conclude a contract relating to several types of products, partial contracts for the provision of services and/or partial contracts for the provision of digital content may be included in a single contract.

1.11. The process of concluding a contract is described in detail in Article 2 of these GTC. These GTC form an integral part of the contract for the provision of services and/or the contract for the provision of digital content.

1.12. Provisions deviating from these GTC may be agreed in the contract. Deviating provisions in the contract take precedence over the provisions of these GTC.

1.13. By clicking on the "ORDER WITH PAYMENT OBLIGATION" button on the website and ticking the box agreeing to the GTC, the buyer confirms that they have seen, read, understood, and agree to these GTC, in particular to the purchase and cooperation process described herein.

1.14. Each product on the website has a description of what it includes, its price, when and for how long it will be available, the scope and duration of the services provided, etc. These product descriptions are for informational purposes only and do not constitute an offer to enter into a contract; the seller is not obliged to enter into a contract regarding these products, and the provisions of Section 1732(2) of Act No. 89/2012 Coll., the Civil Code ("Civil Code"), shall not apply.

2. ORDER AND CONCLUSION OF THE CONTRACT

2.1. An order is understood to be a duly completed and submitted electronic order form, which constitutes the buyer's proposal to conclude a contract (hereinafter referred to as the "order").

2.2. The buyer orders products via the web interface, i.e. through the seller's order system, by filling in the electronic order form or web form (order) located here. The order contains basic information about the product (name, when and for how long it will be made available to the buyer, what it includes, etc.) and its total price.

2.3. Before sending the order, the buyer can check and change the information entered. The seller relies on the truthfulness, accuracy, and completeness of the information provided in the order. By pressing the "ORDER WITH OBLIGATION TO PAY" button, the order is sent and the buyer is bound by the order, or rather the proposal to conclude a contract.

2.4. The seller will confirm acceptance of the order by sending an email to the buyer's email address provided in the order. Attached to this confirmation email is a summary of the order and these GTC in PDF or similar format.

2.5. The contract between the seller and the buyer is concluded on the day the seller sends the confirmation of the conclusion of the contract to the email address provided by the buyer in the order. Any changes to the concluded contract are then only possible on the basis of an agreement between both contracting parties.

2.6. If the seller is unable to meet any of the buyer's requirements specified in the order, they shall notify the buyer thereof or send the buyer a modified offer to their email address, which shall be considered a new draft contract, which in such a case shall be concluded upon delivery of the buyer's written confirmation of acceptance of this offer to the email address specified for this purpose by the seller in the offer in question.

2.7. In case of doubt, the seller may contact the buyer (in writing or by telephone) to verify the authenticity of the order and request additional confirmation of the order. If the order cannot be confirmed in this way, it shall be deemed that the order has not been sent at all and the seller shall no longer deal with such an order.

2.8. The buyer agrees to the use of remote means of communication when concluding the contract.

2.9. Products can be ordered via the web interface 24 hours a day, 7 days a week. However, in exceptional cases, the website may be temporarily unavailable due to necessary maintenance and/or circumstances beyond the seller's control, such as internet connection failures.

3. PRODUCT PRICES

3.1. The current prices of products are listed on the website. The seller is entitled to change the prices of products, provided that the price valid at the time of placing the order always applies to the buyer. This provision does not limit the seller's ability to conclude a contract under individually negotiated terms.

3.2. Due to the nature of the services and digital content, there are no additional costs for shipping or other costs associated with their provision or access. The price stated in the order summary before sending the order form is therefore the final price for services and digital content.

3.3. In the case of a modified offer pursuant to Article 2(2.6) and Article 3(3.4) of the GTC, the total price is also included.

3.4. In the event of an obvious technical error on the part of the seller when stating the price of the product, the seller is not obliged to provide the buyer with the product at this obviously incorrect price, even if the buyer has been sent a confirmation in accordance with these GTC. The seller is entitled to withdraw from such a contract by sending an electronic notification to the buyer's email address stated in the order. The seller shall inform the buyer of the error without undue delay and send the buyer a modified offer to their email address. The modified offer is considered a new contract proposal, and in such a case, the contract is concluded by the buyer's confirmation of acceptance of this offer delivered to the seller's email address.

3.5. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer.

4. METHOD OF PAYMENT AND PAYMENT TERMS

4.1. The buyer is obliged to pay the seller the price of the product by bank transfer, namely by crediting the corresponding amount to account no. 2203192670/2010 held at Fio banka, a.s., no later than five working days from the date of conclusion of the contract.

4.2. The price of the product is payable in Czech crowns.

4.3. The buyer's obligation to pay the price of the product is fulfilled when the relevant amount is credited to the seller's bank account. If the buyer fails to pay the price properly and on time, the contract shall expire on the 10th day after the date of conclusion of the contract, unless the seller informs the buyer otherwise in writing.

4.4. The price is considered paid when the relevant amount is credited in full to the seller's bank account. Upon receipt of payment, the seller will issue a document confirming receipt of payment (invoice) and send it to the buyer at the email address provided in the order.

5. PRODUCT DELIVERY TERMS

Provision of services

5.1. The buyer orders the service via a web form.

5.2. Unless otherwise specified, the service is provided to the buyer at the agreed place and time, but no sooner than after full payment of the price.

5.3. The seller shall propose the time and place of service provision to the buyer without undue delay after full payment of the price. If the buyer does not respond to this proposal without just cause within five (5) working days of its delivery and no agreement is reached, the seller is entitled to determine the time and place of service provision unilaterally.

5.4. The seller is also entitled to unilaterally change the conditions of the service chosen by the buyer, e.g., the time and place of performance within the same municipality, of which the buyer shall always be notified in advance without undue delay. The seller is responsible for ensuring that the purpose of the service is not affected by the change in conditions.

5.5. The seller is entitled to cancel the service, especially in the event of force majeure or for organizational reasons. In this case, the seller will offer the buyer a different time and place for the service.

5.6. The buyer is obliged to provide the seller with the necessary cooperation, in particular to actively assist in the fulfillment of mutual obligations under the contract, to communicate relevant information to the seller without undue delay, to comply with the agreed procedures, and to cooperate with the seller so that the purpose of the contract is fulfilled in the best and most effective manner. At the same time, they are obliged to comply with the visiting or operating rules, if issued by the seller for the service provided. The buyer is responsible for any damage caused to themselves, the seller, or other clients of the seller by their reckless or other behavior, or for damage caused by them to the property and equipment of the premises used by the seller in the course of providing the service.

Provision of digital content

5.7. The buyer orders digital content (the seller's product that is digital content) via a web form.

5.8. Digital content is always made available to the buyer for an agreed period of time based on the concluded contract and after full payment of the price, no later than three working days from the date of crediting the relevant amount to the seller's bank account. In the case of online payments by credit card or fast online transfer, the digital content may be made available to the buyer immediately after payment.

5.9. Digital content is made available to the buyer in DOCX, PDF, or similar format by sending it to their email address specified in the order as an email attachment or as a link where the digital content can be downloaded or opened.

5.10. If the website specifies a different method of access for specific digital content (e.g., by sending map data in GPX format), the digital content will be made available in this other way.

5.11. The website may state that the digital content will be made available gradually, in parts. In such a case, the first part (module) of the digital content will be made available at the time specified in the previous paragraphs, and the other parts (modules) will be made available gradually according to a previously announced schedule.

5.12. The website may state how long the buyer will have access to the digital content. In such a case, the digital content is accessible to the buyer for the period announced in advance, but for a maximum of 2 years. If the nature of the digital content allows it, the buyer may use it for an unlimited period after downloading.

5.13. Digital content is provided to the buyer in the latest version available at the time of conclusion of the contract. The seller does not provide any updates to the digital content beyond its legal obligations.

5.14. The seller will only provide updates that are necessary to ensure that the digital content is free of defects for the entire duration of the contract or (in the case of digital content made available on a one-off basis for an unlimited period of time) that it is free of defects for as long as the buyer can reasonably expect. In such a case, the seller shall notify the buyer that an update is available, how the buyer can perform it, and that if the buyer fails to perform the update, the buyer shall not have any rights arising from a defect that arises solely as a result of the failure to perform the update.

5.15. For full functionality, digital content requires hardware and software that allows the buyer to open and work with documents in DOCX, PDF, and GPX formats, as well as an internet connection with sufficient speed and a functional email account maintained in a state capable of receiving messages (hereinafter referred to as the "digital environment"). The buyer is responsible for connecting the digital content to the digital environment. Digital content may be temporarily unavailable for a short period of time in the event of data maintenance or server outages. The web interface may be updated without prior notice.

6. COPYRIGHT

6.1. All information and any written documents and materials provided by the seller are intended for the personal use of buyers only. It is not permitted to distribute them, whether in their original or modified form, in whole or in part, without the prior express written consent of the seller, or to allow their use by other persons, in particular for commercial purposes.

6.2. Digital content is made available to the buyer for their personal use. It is not permitted to distribute it, whether in its original or modified form, in whole or in part, without the prior express written consent of the seller, or to allow its use by other persons, especially for commercial purposes.

7. WITHDRAWAL FROM THE CONTRACT

7.1. If the contract is concluded by means of distance communication (i.e., via the Internet), the buyer, who is a consumer, has the right under Section 1829 of the Civil Code to withdraw from the contract without giving any reason within 14 days of the date of conclusion of the contract.

Withdrawal from a contract for the provision of services

7.2. It is not possible to withdraw from a contract for the provision of services after the service has been provided.

7.3. If the service has not been provided to the buyer within 14 days of the conclusion of the contract and if the buyer is a consumer, they have the right to withdraw from the contract within this 14-day period without giving any reason.

7.4. If the service is to be provided before the expiry of the withdrawal period pursuant to Article 7(7.2) of the GTC, the buyer must give their express consent. The seller hereby informs the buyer that if they give their consent, they lose their right to withdraw from the service contract.

7.5. If the provision of the service consists of the use of free time and, according to the contract, is to be performed on a specific date or during a specific period, the contract for the provision of services cannot be withdrawn from.

7.6. If the buyer breaches their obligations under Article 5(5.6) of the GTC, for example by failing to arrive at the place agreed in advance or unilaterally determined by the seller at the agreed time, the seller may withdraw from the contract by sending an email notification of this fact to the buyer's email address. In such a case, the buyer is not entitled to a refund of the price paid.

Withdrawal from the contract for the provision of digital content

7.7. It is not possible to withdraw from a contract for the provision of digital content after performance has commenced, i.e. after the digital content has been made available.

7.8. If the digital content is not made available to the buyer within 14 days of the conclusion of the contract (no other date of availability was specified on the website) and if the buyer is a consumer, they have the right to withdraw from the contract within this 14-day period without giving any reason.

7.9. Since withdrawal from the contract without giving a reason is only possible if the digital content has not been made available to the buyer, the buyer will not incur any costs associated with its return. Any costs that the buyer may incur in connection with the withdrawal from the contract (e.g., costs associated with sending the notice of withdrawal) shall be borne by the buyer in accordance with the law.

7.10. If the seller is in delay with making the digital content available, the buyer may withdraw from the contract if the seller fails to fulfill their obligation without undue delay after the buyer has requested performance or within an additional period expressly agreed upon by the parties. If the buyer does not receive access to the digital content after payment, the seller must be notified via the contact form on the website.

Common provisions

7.11. The buyer may also withdraw from the contract in other cases specified by law.

7.12. The buyer is obliged to send the withdrawal from the contract in writing to the seller's registered office or by filling in the contact form on the website.

7.13. The withdrawal period is met if the notice of withdrawal is sent by the buyer no later than 14 days after the date on which the contract was concluded. The consumer may use the form provided in these GTC to withdraw from the contract. The buyer may withdraw from the contract by sending the completed form or another text with similar wording.

7.14. If the subject of the contract is a product for consideration, the seller shall confirm receipt of the notice of withdrawal from the contract to the buyer upon receipt. The seller shall refund the price of the product to the buyer without undue delay, no later than 14 calendar days after delivery of the notice of withdrawal from the contract, to the same bank account from which the price was paid. The price may be refunded to the buyer in another manner only if the buyer agrees to this and if this does not incur additional costs for the buyer.

7.15. A buyer who, when concluding and performing the contract, acts within the scope of their commercial or other business activities, is not entitled to the rights set out in this article of the GTC as consumer rights.

Withdrawal by the seller

7.16. The seller is entitled to withdraw from the contract in the event of a material breach of the buyer's obligations, in particular in the event of unauthorized interference with the web interface, copyright infringement, and in other cases specified by law. In such a case, the seller is not obliged to refund the price paid to the buyer.

7.17. In the event of withdrawal from the contract for the provision of services and/or the contract for the provision of digital content, the seller is entitled to immediately make the service or digital content unavailable to the buyer and to claim damages if they have incurred as a result of the buyer's breach of obligations.

7.18. The seller is entitled to cancel the service in accordance with the provisions of Article 5, paragraph 5.5 of these GTC.

8. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

8.1. Rights arising from defective performance are governed by generally binding legal regulations, in particular the provisions of Sections 1914–1925, Sections 2161–2174b, and Sections 2389 et seq. of the Civil Code.

8.2. Rights arising from defective performance (complaints) must be exercised with the seller without undue delay after discovering the defects using the contact form on the website.

8.3. When exercising the right arising from defective performance, the buyer is obliged to prove the conclusion of the contract with the seller, describe the defect being complained about and, if necessary, propose a solution.

8.4. The seller is obliged to provide the buyer with written confirmation of when the buyer exercised their right, the content of the complaint, and later also confirmation of the date and method of handling the complaint. The deadline for handling the complaint runs from the delivery of the notification of the exercise of the right of liability for defects to the seller.

8.5. The seller is obliged to settle the complaint within 30 days of its receipt. The seller undertakes that, if for reasons specified by law the complaint process takes longer than 30 days, it will provide the buyer with information on the progress of the complaint within 30 days of receiving the complaint.

8.6. The seller shall return any sums of money owed to the buyer due to defective performance, whether in the form of a reasonable discount or if the buyer withdraws from the contract, at its own expense without undue delay, but no later than 14 days from the date on which the buyer exercised the relevant right arising from defective performance against the seller.

Defects in Services

8.7. The seller is responsible for delivering services in the agreed scope, form, and quality (i.e., in particular, corresponding to the description on the website at the time of conclusion of the contract and to the usual characteristics). If a defective service is delivered, the buyer has the right to demand rectification (removal) of the defect or a discount on the price. If it is not possible to remove the defect or if the seller does not remove the defect in time, the buyer has the right to demand a reasonable discount on the price or to withdraw from the contract.

Defects in digital content

8.8. If the product or access data has not been delivered within the delivery period, you should first check your "bulk mail" or "spam" folders.

8.9. Once the digital content has been made available, its functionality and availability must be checked. Digital content may be temporarily unavailable for a short period of time in the event of data maintenance or server outages. The website may be updated without prior notice. Defects in digital content must be reported without undue delay after their discovery by sending a notification electronically to the seller.

8.10. The buyer is not entitled to rights arising from defective performance in the event of failure to perform necessary updates. The seller is also not responsible for the unavailability or other defects in digital content in the event of an unsuitable digital environment on the part of the buyer.

8.11. In order to verify whether the defect occurred as a result of an unsuitable digital environment, the buyer has a legal obligation to provide the seller with the necessary cooperation to the extent that can be reasonably required and that can be ensured by technically available means that are as least disruptive as possible to the buyer. In the event of refusal to provide cooperation, the buyer shall only have rights arising from defective performance if they prove that the digital content is not in conformity with the contract.

9. COMPLAINT HANDLING, CONSUMER DISPUTE RESOLUTION, PERSONAL DATA PROTECTION

9.1. The seller handles buyer complaints via the contact form on the website. The seller will send information about the handling of the buyer's complaint to the buyer's email address provided in the order.

9.2. If the buyer is a consumer, the Czech Trade Inspection Authority, ID No. 00020869, with its registered office at Štěpánská 567/15, 120 00 Prague 2 – Nové Město, website: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. Furthermore, the consumer is entitled to use the online dispute resolution platform located at http://ec.europa.eu/consumers/odr.

9.3. The contact point for consumers pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes) is the European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2 – Nové Město, website: http://www.evropskyspotrebitel.cz.

9.4. The seller is authorized to provide services on the basis of a trade license. Trade inspections are carried out by the relevant trade licensing office within its jurisdiction. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, within a defined scope.

9.5. Its information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) relating to the processing of the buyer's personal data for the purposes of performing the contract, for the purposes of negotiating the contract, and for the purposes of fulfilling public law obligations, is fulfilled by the seller through a special document available on the website.

10. DELIVERY

10.1. Unless otherwise specified, all notifications from the seller to the buyer may be made in the form of an electronic message sent to the buyer's email address specified in the order.

11. FINAL PROVISIONS

11.1. If the relationship established by the contract contains an international (foreign) element, the contracting parties agree that the relationship shall be governed by Czech law. This does not affect the consumer's rights under generally binding legal regulations.

11.2. The contract is concluded for a definite period, until the obligations of the seller and the buyer arising from the contract are fulfilled.

11.3. The contractual relationship between the seller and the buyer is governed by the Civil Code and Act No. 634/1992 Coll.

11.4. If any provision of the GTC is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

11.5. Appendix No. 1 to these GTC is a sample form for withdrawal from the contract by the consumer.

11.6. Appendix No. 2 to these GTC contains information on the processing of personal data.

11.7. The Seller is entitled to unilaterally amend these GTC. However, the text of the GTC effective on the date of the Buyer's order shall apply to the Buyer.

11.8. These GTC shall take effect on September 25, 2025.

Appendix No. 1 | Sample form for withdrawal from the contract

Notice of withdrawal from the contract

Addressee:

Care and Comfort Services, s.r.o., ID No. 23174811,

Jánský vršek 323/13, Malá Strana, 118 00 Prague 1, Czech Republic

I hereby give notice that I am withdrawing from the contract for the provision of the following services/digital content:

…………………………………………………..

Date of contract conclusion: …………………………………………………..

Consumer's first and last name: …………………………………………………..

Consumer's address: …………………………………………………..

Account number for any refund: …………………………………………………..

Consumer's signature

Date:

INFORMATION ON THE PROCESSING OF PERSONAL DATA

Care and Comfort Services, s.r.o., ID No.: 23174811, with its registered office at: Jánský vršek 323/13, Malá Strana, 118 00 Prague 1, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 422695 (hereinafter referred to as the "controller") is, within the meaning of Regulation (EU) No. 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the "Regulation") and within the meaning of Act No. 110/2019 Coll., on the processing of personal data, the controller of personal data.

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1. PROCESSING OF PERSONAL DATA

1.1. The controller processes personal data in cases related to its business activities via a web interface, social networks, or other applications designed for written communication (the "web interface" or "website"), i.e., primarily if:

1.1.1. you have sent the controller an order for services and/or digital content;

1.1.2. you participate in an event organized by the controller.

2. CATEGORIES OF PERSONAL DATA

2.1. The controller processes the following categories of personal data:

2.1.1. Identification and address data: academic title, first name, last name, permanent address, mailing or other contact address, place of business, ID number.

2.1.2. Electronic contact details: telephone number, mobile phone number, email address.

2.1.3. Other personal data necessary for the performance of the contract: bank account number, amount of payments and their history, or other similar data.

2.1.4. Other personal data provided by you in the contract, addendum, order, or other documents, including subsequent updates.

3. LEGAL BASIS AND PURPOSE OF PROCESSING

3.1. The controller processes personal data for the following reasons:

3.1.1. Fulfillment of obligations arising from contracts or other agreements

The controller processes personal data because it is necessary for the conclusion and performance of a contract with you and the exercise of rights agreed in the contract.

3.1.2. Fulfillment of legal obligations

The controller's legal obligations include, in particular, the issuance, receipt, and archiving of tax documents.

3.1.3. Legitimate interest

The controller processes customers' personal data for direct marketing purposes, as this is in its legitimate interest. Based on this legitimate interest, the controller may send you a questionnaire to verify your satisfaction with its services.

If you find the processing of your personal data for this reason to be a nuisance, please let the controller know as soon as possible.

3.1.4. Processing of personal data based on your consent

The controller may also process personal data if you give your explicit and free consent. You can withdraw this consent at any time.

4. PROCESSORS, RECIPIENTS, AND TRANSFER OF PERSONAL DATA

4.1. For the effective functioning of the web interface and business activities, the controller has concluded contracts with other service providers to whom it may transfer your personal data for processing. Your personal data may be processed in particular by:

4.1.1. postal and transport service providers;

4.1.2. software and IT service providers;

4.1.3. marketing service providers;

4.1.4. payment service providers;

4.1.5. accounting service providers;

4.1.6. legal service providers.

4.2. For the purpose of debt collection, your personal data may be transferred to a debt collection agency and/or law firm.

4.3. Your personal data is processed by the controller exclusively within the European Union. Outside the European Union, the controller may only process your personal data if this is necessary for the fulfillment of its contractual or legal obligations.

5. STORAGE PERIOD

5.1. The controller processes personal data only for the time necessary to fulfill the given purpose of processing, or for the period required by law. The storage period varies depending on the legal basis for the processing of personal data:

5.1.1. If the legal basis for the processing of personal data is the fulfillment of contractual obligations, the controller processes personal data for the period required by law.

5.1.2. If the legal basis for the processing of personal data is the fulfillment of legal obligations, the controller processes personal data for the period required by law.

5.1.3. If the legal basis for the processing of personal data is the legitimate interest of the controller, the controller processes personal data for the duration of the legitimate interest or until you inform the controller that you do not wish the personal data to be processed further.

5.1.4. If the legal basis for the processing of personal data is your consent, the controller processes personal data for a maximum period of time for which your consent is valid.

6. YOUR RIGHTS

6.1. You have the following rights in relation to personal data:

6.1.1. Right of access to personal data – you may contact the controller at any time to request information about whether your personal data is being processed and, if so, to request further information about this processing.

6.1.2. Right to correct or supplement personal data – if there is a change in your personal data during processing or you feel that the data being processed is incorrect, do not hesitate to contact the controller.

6.1.3. Right to request restriction of processing – in the cases specified in Article 18 of the Regulation, you have the right to request restriction of the processing of your personal data.

6.1.4. Right to erasure of personal data – in the cases specified in Article 17 of the Regulation, you have the right to request that the controller erase personal data concerning you without undue delay.

6.1.5. Right to request data transfer – under the conditions set out in Article 20 of the Regulation, you have the right to request that the controller transfer your personal data to a third party.

6.1.6. Right to object – if the controller processes your personal data on the basis of a legitimate interest, you have the right to object to such processing at any time.

6.1.7. Right to lodge a complaint – if you have doubts about the controller's compliance with its obligations relating to the processing of personal data, you have the right to lodge a complaint with the Office for Personal Data Protection.

7. CONTACTS

7.1. If you wish to contact the administrator, ask any questions regarding the processing of personal data, or inform the company that you do not wish your personal data to be processed, you can use the following contact details:

Care and Comfort Services, s.r.o.,
Jánský vršek 323/13, Malá Strana, 118 00 Prague 1, Czech Republic
www.carecomfortservices.com

8. OTHER AND FINAL PROVISIONS

8.1. If you refuse to provide the personal data necessary for the above purposes, the controller may not be able to provide you with the ordered services or digital content.

8.2. The controller does not perform any personal data processing activities that would involve profiling.

8.3. The controller processes personal data using software, which means that at least some of the processing is automated.